Right of withdrawal


Our return policy is valid for 14 days. If it has been more than 14 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in the original packaging. Some items are completely non-returnable. The rebounder is custom-made and cannot be returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

When we have received and inspected your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed. After a few days, your credit card or original payment method will automatically be credited.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be credited. Next, contact your bank. There is often a processing time for a refund to be posted to your account. If you have done all of this and still have not received a refund, please contact us at hallo@arpina.ch. Sale Items (if applicable) Refunds can only be made for regular priced items, unfortunately sale items are not eligible for refunds. Exchanges (if applicable) Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, send us an email to hallo@arpina.ch

You must pay the shipping costs and any customs costs for returning your item; they cannot be refunded. If you receive a refund, return shipping costs will be deducted from your refund. The time it takes for the exchanged item to reach you may vary depending on the country in which you reside. You should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you returned.